Frequently asked questions
Everything you need to know before you rent.
Rental conditions
- 300 km/day included · 0.25 €/extra km
- Fuel not included (full-to-full)
- Minimum driver age: 21 · licence ≥ 1 year
- 21% VAT included in prices
- One-way drop-off may incur a charge
- Fines paid by the customer + €25 handling fee
How can I book a car?
The car can be booked by phone, email or through our website, as well as by visiting our offices in Spain.
What documents do I need to rent a car?
Car renting requires a valid passport and driving license with at least one year of experience.
Can I reserve a specific (concrete) model of car?
Reservations are only for certain categories of vehicle and not on the specific model. However, we try to take into consideration your preferences when booking.
Are there any logos or advertising signs on your cars?
No, there are no logos.
What is the minimum age of the driver?
The minimum age of a driver able to rent a car is 21.
What are the possible forms of payment?
You can pay the rent with credit / debit cards, cash or by bank transfer.
Do I need to provide the number of my credit card in advance or to prepay?
Yes, the credit card number must be provided in case the car is booked at the airport.
How can I change the booking that is already confirmed?
You can change your booking on our website by contacting our agent by e-mail or on the phone.
How many kilometres will I have included in the rental?
Mileage is limited, including 300 kilometres per day. The extra kilometre has a supplement of 0.25 EUR per kilometre.
If I have booked a car at the airport, how can I meet an employee of Olimpia Rent a Car?
At the arrivals hall, an employee will be waiting for you with a sign of “Olimpia Rent a Car”.
What shall I do if the car has to be taken up at the airport and the flight was delayed?
If the flight number is set, our employees will be informed about the delay of your flight and will arrive at the airport by the time of your arrival.
Can I drive the car outside the borders of Catalonia or Spain?
Yes, you can drive the car outside the borders of Catalonia or Spain. But you must inform the employees of Olimpia Rent a Car, as there are different national and international coverages.
What types of insurance do you offer?
Basic insurance: the rental price includes compulsory insurance, including civil liability, as well as insurance against theft and fire. Full insurance: additional car insurance at your request. This type of insurance does not include key loss, erroneous fueling, puncture of the wheels, or damage to the side and rear windows.
Deposit and Franchise.
Franchise: in the event of damage to the car through the fault of the customer, a deductible established in accordance with the category of car is deducted. The insurance does not include damage to the vehicle interior. Deposit: the amount deposited by the client at the time of conclusion of the rental contract, established depending on the category of car. It is held in the event of key loss, car evacuation, erroneous fuelling, damage to the side and rear windows, or damage to the vehicle interior.
What should be done in case of an accident?
In case of an accident, it is important to stop the car and inform the employees of Olimpia Rent a Car. All necessary contact information will be passed to the tenant when receiving the car. Also, depending on the type of accident, a police report may be required.
What should be done if the car is damaged?
In the case of damage you will need to contact our office for further instructions.
Is it possible to pick up a car at one rental point and drop off at another point?
Yes, it is possible, but in this case there can be some location charges depending on the place of reception and delivery of the car.
Will additional charges be incurred in case the delivery of the car is delayed?
In case the delivery of the car is delayed for more than 30 minutes, there is an additional fee for a day.
When will I be refunded the money blocked on the card as a security deposit?
We unblock the security deposit at the time when you return the rented car. Mostly it happens immediately. However, depending on the client's bank, we cannot determine the exact date of return.
What do the parking zones mean in Spain?
Yellow: do not park. White: free parking. Blue: paid parking. Green: paid parking.
What if I have another question?
If you have another question, you can write to our email reservas@olimpiarent.com, or call us on the phone +34 972 364 710.